This document outlines our commitment to safeguarding the privacy of our online visitors and customers. It explains how we manage ‘Personal Information’ (PI) that can be employed to recognize or contact an individual. The term ‘Personal Information,’ as defined by privacy legislation in the United States, pertains to data that might be used alone or in combination with other details to pinpoint or get in touch with a specific person. We urge you to go through our privacy policy diligently to fully grasp how we collect, utilize, secure, or otherwise handle your Personal Information on our website.

What Type of Personal Information Do We Gather?

When interacting with our site, including making purchases or signing up for services, you might be requested to input personal details such as your name, email, postal address, phone number, credit card information, or other relevant data.

When is Information Collected?

Your information is collected when you engage with various features on our site, including registration, newsletter subscriptions, survey responses, form submissions, or using live chat.

How Is Your Information Utilised?

We may employ the information gathered from your engagement with our site in several ways, including:

• Personalising your experience to cater to your interests.
• Responding to your inquiries and providing customer service.
• Periodic email communication related to orders, products, or services.
• Post-interaction follow-up (via chat, email, or phone).

How Is Your Information Secured?

We actively scan our website for security flaws and vulnerabilities. Regular malware scans are conducted, and sensitive data is stored behind secure networks accessible only by authorized personnel. Your personal information is protected by encryption, using Secure Socket Layer (SSL) technology. Transactions are managed by a gateway provider and do not occur on our servers.

Do We Use Cookies?

Yes, cookies (small data files transferred to your computer’s hard drive) enable us to recognize your browser and remember specific information. They assist in recalling shopping cart items and understanding your preferences to enhance our services. You can manage cookies through your browser settings.

Third-party Engagement

We refrain from selling, trading, or otherwise transferring your Personal Information to third parties without prior notice, except for trusted partners involved in website operations or legal compliance.

Google Advertising

We may utilise Google AdSense and adhere to Google’s Advertising Principles. Google employs cookies to serve ads based on prior visits. Users can opt out of the DART cookie through Google’s privacy policy.

Opting Out

Users can manage preferences or opt-out through Google Ad Settings or other available methods.

Children’s Privacy (COPPA)

We do not target children under 13 and comply with COPPA regulations regarding children’s privacy.

Fair Information Practices

In alignment with Fair Information Practices, we will notify you via email within seven business days if a data breach occurs.

CAN-SPAM Act Compliance

We adhere to CAN-SPAM regulations for commercial emails, including providing clear identification, address inclusion, monitoring compliance, honouring opt-out requests, and quick unsubscription processes.

Promotional Terms and Conditions

Any claims regarding the potential for a solar system to offset power bills are subject to specific calculations personalised to each customer. An Solar surge Solar representative will detail the calculations based on the customer’s current expenditure on electricity over a 5-year period compared to the cost of the proposed solar system.

Unsubscribing

To unsubscribe from our emails, follow the instructions at the bottom of each email, or email us directly, and we will remove you from all correspondence.

You can contact us on admin@solarsurge.com.au